FAQs

We’ve collected some of the most popular questions asked by clients as a resource for you. Feel free to contact us directly via email if you have any additional questions that aren’t covered here.

ABOUT VPAs

What can my VPA do?

Your VPA will have one or more of the following skillsets: Data Entry & Analysis, Global E-commerce Support, Online Market Research, Search Engine Marketing, Social Media Management, Supply Chain Management, Technical Service Center, Virtual Sales Support, Web Design & Development. Once we get to know your requirements, we’ll match you with either one or multiple dedicated members of VPA to provide you with the full range of skills you need for your business. See our Services page for more information.

How do I get assigned my VPA?

First, we connect by phone so that we can make sure we fully understand your business and requirements. Then we suggest the virtual professional with the right skills and personality to be a good fit. We’ll send you a candidate’s profile for review, and you can meet with your VPA before making the decision to sign up with us. It’s a fast and efficient process, and you’ll be up and running in no time. See our How It Works page for more information.

How do you choose the VPA that works for MEKONGLINK?

MEKONGLINK has a simple premise. We only invite talented and highly skilled people to join the MEKONGLINK team who are passionate about doing a great job and passionate about working from home—people who share the belief in going the extra mile to retain that privilege. After a rigorous interview and vetting process, we invite people who have both the professional skills and an innate sense of service. We find that the motivation of continuing to work virtually from home translates into team members that shines.

Where are your teams and VPAs located?

Our team is from South Korea and ASEAN.

Do you train your VPAs?

The person assigned to work with you will have the in-depth professional background and skills to perform the tasks you have requested. MEKONGLINK’s VPA all have a clear understanding of how the most popular software packages and Internet technologies work, and undergo a rigorous onboarding and development program. However, you will need to train them in how your business works and in your business-specific systems and procedures. We recommend that you have a written manual—if you don’t, we’ll create one for you and help you train your VPA!

Can I use multiple VPAs?

Yes absolutely! We’ve listened carefully to customers over the years and assembled a team with the variety of skills that customers need as they grow their business. The experience is that we become an extension of your business. Why should you have to find an SEO Marketer, and then find a Web Developer, and then find an E-Commerce Supporter? With MEKONGLINK, you have immediate access to a team of tried and tested professionals with all the skills you need when you need them.

Do my VPAs work on weekends and holidays?

In addition to Monday to Friday, some VPAs are available to work during weekends and holidays. All you have to do is discuss with your VPAs and deal the work process with them under the MEKONGLINK monitor.

Do you provide backup when my VPAs are away?

Yes! Even the best people get sick from time to time, take a vacation, or need to take time off for personal reasons. MEKONGLINK won’t leave you stranded. All of our team can always have a backup so that they can step in to cover them when the need arises.

Can my VPA work with my online software and project management tools?

Yes, as long as your system is cloud-based and accessible via the Internet.

How quickly will VPA respond when I contact him/her?

Your VPAs will always respond within 1-2 hours during the business day, and by the next business day for off-hour or weekend requests. When you begin working with your VPA, you’ll be able to establish a routine that works best for you both as you determine how best to allocate the time you have purchased in your monthly plan.

When the work has been set up, your VPAs will reply to your message within less than 30 minutes during business hours.

Can I assign a company email address to my VPA?

Yes, of course! Your VPA can easily communicate on your behalf and as an integral part of your team.

How do I ensure quality control?

We conduct a rigorous interview process and take great care only to on-board professionals with the required professional skills and background to provide outstanding services. We NEVER outsource to third-party Virtual Assistant providers in order to control quality. The VPA you are assigned are the ones who do the work!

How does my VPA track time?

Our team track their time with an online stopwatch that is part of our online dashboard. You can log into the dashboard and see how many hours have been used so that you can adjust your plan accordingly.

What software do I have to use in order to work efficiently with the VPAs?

At MEKONGLINK, we use Notion – an all-in-one workspace where you can write, plan, collaborate and get organized – it allows us to take notes, add tasks, manage projects & more. Imagine a lego structure. Notion provides the building blocks and you can create your own layouts and toolkit to get work done.

Check out Your Project page to understand more about work process of ours using Notion.

ABOUT VPA SUBSCRIPTION

How do I sign up?

Since we take a very personalized approach to assigning you a member of VPA, the first step before you sign up is to find out your requirements. Go to Client Application Form, tell us what you need, and we’ll be in touch within a few hours to schedule a time to speak. You will get a chance to review your candidate’s profile, and meet the VPA first to make sure it’s a good match before you sign up with us.

How do I pay?

After you’ve decided on the person that’s right for you, we’ll give you the link to our sign-up page, where you can choose the plan you’d like to sign up for. You can easily pay online via credit card. Your plan will renew on the same day each month.

Are your plans flexible?

Yes, our approach is flexible. You can start with one plan and upgrade, downgrade, or cancel at any time. In fact, you can upgrade and downgrade multiple times as your needs change throughout the year. Please note that any unused hours in your monthly plan do not roll over to the following month.

How do I terminate work with a VPA?

Our plans are renewed on a month-to-month basis with no long-term commitment. If you would like to be assigned a different person we’ll update your requirements and recommend new candidates. If you would like to cancel the renewal of your plan, you can do so at any time in your client dashboard of Notion.

Are there any additional fees in addition to my monthly plan amount?

Our plans are all inclusive. Assign your VPA a company email address, share your monthly plan with other members of your team, and have your VPA work with your favorite online project management tools. It’s all part of your monthly plan features.

ABOUT SAFETY & PRIVACY

How can I protect my company information?

All MEKONGLINK VPAs have signed a non-disclosure agreement (NDA) covering the protection of your information and intellectual property. In addition, take advantage of cloud technologies and save information and files on cloud-based platforms like Notion or Google Drive. This means that your sensitive information is stored centrally rather than on an individual’s personal computer.

Is it safe to give financial information like bank accounts and passwords to my VPAs?

While all of our employees go through a rigorous interview and vetting process, we recommend that you first establish a working relationship with your VPA member so that you feel comfortable before you share this type of information. Treat your VPA as you would to a new employee and build up trust as you get to know them better. If you do decide to divulge confidential information, do it methodically and one step at a time, and we recommend that you use a secure sharing system for passwords and credit card information, such as Lastpass.

ABOUT TECHNOLOGY & PRODUCTS - BUSINESS SERVICES

How do you get such a dense network in East Asia?

For over 15 years, the two heads of MEKONGLINK, Mr. Preston Kim and Mr. David Kim, have been working as a technology professional and business service provider across East Asian countries and in the U.S. Throughout the time, the two successful businessmen seek for network, entrepreneurship, and success. They found themselves motivated in technology and business which have finally led them to the foundation of MEKONGLINK.

How t o buy technological products from MEKONGLINK

We are not an e-commerce website which means we don’t sell one or two pieces of any product kind. We do wholesale and technology transfer so if you have any demand of doing so, please contact us via email. On the other hand, if you are finding a product or a buyer for your product, we are always available to do so for you.

How can I use the services from MEKONGLINK?

Besides the Virtual Project Assistant service, all other services are customizable and all you need to do is clear up your mind of what is your demand. Then contact us to get the thorough guideline

FAQs

ABOUT VPAs

ABOUT VPA SUBSCRIPTION

ABOUT SAFETY & PRIVACY

ABOUT TECHNOLOGY & PRODUCTS - BUSINESS SERVICES

Your question is not here?

Mekonglink, the connection to

Mekonglink, the connection to

MEKONGLINK

ASEAN HEADQUARTER

SCIENCE PARK OFFICE

SEOUL, KOREA OFFICE

Feel free to send your questions here!