Privacy Policy

This privacy policy sets out how MEKONGLINK uses and protects any information that you give us when you use this website.

MEKONGLINK is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

MEKONGLINK may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st May 2020.


MEKONLINK Co., Ltd. (hereinafter “MEKONGLINK”) respects individual privacy and values the confidence of their customers, employees, consumers, business partners and others. MEKONGLINK strives to collect, use and disclose personal information in a manner consistent with the laws of the countries in which they do business, and pride ourselves on upholding the highest ethical standards in our business practices.

This Privacy Policy sets forth the privacy principles that MEKONGLINK’s follow with respect to personal information transferred from the European Union (EU) to the United States and is in accordance with the agreed upon framework (the “Privacy Shield Framework”) between the US Department of Commerce and the European Commission. MEKONGLINK complies with the EU-U.S. Privacy Shield framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. MEKONGLINK Communications is subject to jurisdiction under the US Federal Trade Commission and has certified that they adhere to the EU-U.S. Privacy Shield framework of notice, choice, onward transfer, security, data integrity access and enforcement. To learn more about the EU-U.S. Privacy Shield framework, and to view the Companies’ certification, please visit


When you register as a member of MEKONGLINK,:

  • We collect your name, email, business address, phone, and timezone.
    • We require this information to provide you with our service, for example to be able to contact you, properly show dates on your checkout, and correctly format invoice information.
  • We collect data about the MEKONGLINK hosted websites you visit, as well as information about how and when you visit, your network information (such as the IP address).
    • We need this information to give you access to and improve our Services.
  • We collect personal information on your customers that you share with us or customers provide while shopping or during checkout.
    • We use this information to provide you with our Services and so that you can process orders and better serve your customers.
  • We will also use Personal Information in other cases where you have given us your express permission.


When you purchase something from a store we host the checkout for, as part of the buying and selling process, we collect the personal information the customers provide us.

  • We collect the customer’s name, email, shipping, and billing address.
    • We require this information in order to provide you and your customer with our e-commerce service.
  • We collect the customer’s credit card or paypal information.
    • We require this information in order to bill the customer, and fund your business.
  • When customers browse the checkout and create orders, we collect information about your computer and network traffic.
    • We use this information for security with our services.
  • We will also use Personal Information in other cases where you have given us your express permission.


Partners are individuals or businesses who have partnered with MEKONGLINK to provide an integration or a service to the member/merchants who use the MEKONGLINK platform. When you register as a MEKONGLINK Partner we collect some information about your business in order to accurately present information about your business to our member/merchants.

  • We collect a Partner’s name, address, phone number, and email.
    • We require this information in order to work with you, confirm your identity, and contact you.
  • We collect data about the MEKONGLINK pages you visit and how you use your account. This includes network and computer information, such as your IP address and Browser.
    • We use this information to give you access and improve our services.
  • We collect Personal Information about your customers that you share with us or that they provide to us directly
    • We use this information to work with you and to provide our Services to your customers.
  • We will also use Personal Information in other cases where you have given us express permission.

Section 5. CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I access my personal information?

You retain all rights to your Personal Information and can access, amend, and correct it anytime. Both merchants and members have full access to update or delete their Personal Information from the Account Page. If you are unable to change any Personal Information, please contact us to make the changes. It is important to remember if you delete or limit the use of your Personal Information, the Service we provide may not function properly.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us or mailing us at:




Lot T2-4, D1 Street (Saigon Hi-tech Park)
Tan Phu Ward, District 9
Ho Chi Minh City, 700000


We may disclose your personal information if we are required by law to do so, including to meet national security or law enforcement requirements, or if you violate our Terms of Service.

If you believe your personal Information has been used in a manner not consistent with the policies outlined, please contact us using the information provided above.


The third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to you and to us.

  • We will not share customer name, email, phone, shipping and billing address information of members/merchants with Virtual Project Assistant Service partners.
  • We will not share credit card and billing address information of members/merchants with payment gateways.
  • We will not share shipping address information of members/merchants with address validation and fullfillment services.

Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

MEKONGLINK is responsible for all transfers of Personal Information to third parties in accordance with the EU-U.S.-Vietnam Privacy Shield Principles. Any Personal Information transferred to a third party for data processing is processed in accordance with our instructions, and is subject, by law, to a comparable level of protection as that provided by MEKONGLINK.

MEKONGLINK will always ask for your consent before sharing your Personal Information with a Third Party for purposes other than than those described in this section.

Section 8. SEECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL).

No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your Personal Information.

Section 9. COOKIES

What is a cookie? A cookie is a small amount of data, which may include a unique identifier. Cookies are sent to your browser from a website and stored on your device. We assign a different cookie to each device that accesses our website.

We use cookies to recognize your device and provide you with our service and a personalized experience.

Our third-party integrations may use cookies to provide you with their service, or to serve targeted ads. You can opt out of targeted ads served via specific third party vendors by visiting the Digital Advertising Alliance’s Opt-Out page.

We may also use web beacons, tracking technology and other automated tracking methods on our websites, in communications with you, and in our products and services, to measure performance and engagement.

Section 10. AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you. If this occurs, we will notify all of our merchants and customers and post on our home page.

Questions For Our Services
If you have any specific questions about our service, please don't hesitate to ask us. Please choose a specific service for our detailed answer. You are also welcome to ask general questions! These services are add-ons to our VPA service, please don't misunderstand.

Feel free to send your questions here!