It’s a common misconception that a virtual assistant just answers phones and schedules appointments. MEKONGLINK Virtual project assistnats offer support with everything from project management to technical supports. Our VPA can provide you with a resource that is experienced, knowledgeable and profitable.
Tasks of TSC VPA
Responding to customers’ queries via phone or other means of communication quickly so that they’re not left hanging, as well as directing important calls to you
Returning phone calls on your behalf, possibly guided by the scripts you prepared in advance
Creating ‘Frequently Asked Questions’ section on your website and updating it
Tactfully handling customers’ complaints
Answering customers’ questions in real-time via live chat to encourage and reassure those who are nearly ready to make a purchase by providing human support
Recording all or the most common customer complaints in order to learn how to avoid them in the future and to improve customer experience
Doing any other necessary tasks to ensure customer satisfaction
We understand that performance and reliability are critical so we focus extensively on the quality of our team members—providing you with experienced professionals who have the skills to step straight in and play a key role in your business. Your dedicated virtual assistant can integrate into your team to interact seamlessly with your clients, suppliers, and other team members.